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No, just fix it…

Why do business feel the need to explain to me the inner workings of their business process?  I do not care, and I do not know why you think that I would care.  I do not work at your company, and I do not do your job.  Your are providing my a service, and the only thing that I am concerned with is you rendering the service.  If you cannot provide said service apologize, tell me how you are going to fix it, and then fix it.  Please do not explain how Sue told Bob XYZ, when she should have said ZYX.

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